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SugarCon and UnCon 2016 Presentations

by Sarah Friedlander Garcia on July 8, 2016

4 minute read

SugarCRM has recently posted all the presentations on the SugarCon pages in the Sugar Community (videos will soon follow).  To access these presentations, you will need to create an account to the SugarCRM Community, which can be done upon signup.

General Sessions

Larry Augustin; CEO at SugarCRM
Transforming Relationships - Four Ingredients for Success

Catriona Wallace; Founder & CEO at Flamingo Customer Experience, Inc.
When Customers Take Charge: Transforming CRM to a Segment of One 

Remy Malan; Chief Customer Officer at SugarCRM
Creating a Best-In-Class Customer Success Strategy 

Giles House; CMO at CallidusCloud
Disrupt or be Disrupted 

Rich Green; CPO at SugarCRM
Fast Forward with Rich Green 

Track Sessions

Align Initiatives; John Cannon - Director of IT at Military AutoSource
Managing a Highly Distributed Sales Force with Sugar 

Klaus Höling; Director Group IT at Sennheiser
Managing B2B and B2C Customer Lifecycles in Sugar 

Mahesh Saravanan; Wipro
Sales 2.0 for Business Banking - Getting it Right! 

Manish Goel; CEO at TrustSphere
Leveraging your organization’s most important asset – The Relationship Network 

Naomi Ward; Client Services Director and Justin Moore; Sales and Marketing Director at CitySprint
Transforming Last Mile Delivery with a Customer-centered Strategy 

Empower Individuals

Paul Greenberg; The 56 Group
Selling the Business Value of CRM

Mitch Lieberman; SugarCRM Fellow
Where are You on the CRM Maturity Axis? 

Doug Irvine; Global Project Manager at Agfa
Keys to Strong Adoption in a Global Sugar Rollout 

Jennifer Machgan; Sr. Manager of Partner Marketing at Act-On
Sugar + Act-On: A Sales & Marketing Love Story 

Alison Clack; Director of Business Transformation at Mazars UK
Transforming Client Engagement through Automation in Sugar

Remy Malan; CCO at SugarCRM
Change Management, Governance and Process Alignment

Orchestrate Interactions

Jason Maher; VP Sales at Materion
Keys To A Successful Global Roll-Out & Strong Adoption 

Christopher Andersen; Head of Customer Experience at PostNord
Managing the Customer Journey with Sugar 

Jose Carlos Nery; Marketing CRM Director at HPE (Mitsubishi Brazil)
Transforming the Automotive Customer Journey with Sugar: HPE’s Story from the Brazilian Market 

Erik Fenna; CIO at P&N Bank
Referrals, Retention and Real-Time Integration in Retail Banking – P&N Bank’s Sugar Story 

Deliver Insights

Phil Webb; CTO at EMIS Health
Building a Seamless Support Center with Sugar

Jaime Morillo; CCO at Marathon Sports
Building Loyalty and Growing Sales via deep Marketing Automation Integration with Sugar 

Mike Mansell; Sales Architect at IBM
Managing a Global CRM Rollout - Lessons Learned from IBM's Epic Deployment

Robert Amper; CIO and Jorge Sanchez; IT Subdirector at UNIFIN
Using Sugar to Create Individualized Customer Experiences in Financial Services 

Shaya Phillips; AVP for Information Technology and Marlyn Soto; Sr. Business Analyst at Fordham University
Integrating Real-Time Student Information and Predictive Risk Indicators for Student Lifecycle Optimization 

Guillaume Seynhaeve; VP Mkt and Business Development at 3CLogic
How to Extend SugarCRM with Embedded Cloud Communications 

Sugar-In-Depth

Angel Magana; Technical Account Manager at SugarCRM
Sugar Customization Best Practices 

Charles Hicks; Director Solution Architecture at SugarCRM
Getting Up Close and Personal with Sugar 

Alay Desai; Principal Product Manager at SugarCRM
Effectively Leveraging Communications To Build Deep Customer Relationships 

Joe Mao; Director of Mobile Management at SugarCRM
Customizing the Mobile Experience

Rosaalie Shah; Principal Product Manager at SugarCRM
Five Awesome Things You Didn’t Know You Could Do With Advanced Workflow

UnCon Presentations

Access all the presentations from this year's UnCon, the developer conference within a conference hosted by SugarCRM Engineering.

The SugarCon 2016 presentations are no longer available to access.

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