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There are many factors to consider when integrating with Sugar: what your integration does, what your integration looks like, how to synchronize and access data, how to handle security, and more.
In this blog post, we’ll take a look at best practices for building and improving Sugar integrations, and how to create integrations as a cloud service.
SugarCRM defines 3 types of Integrations:
Sugar integrations encounter the following pain points:
Jelle Vink, Distinguished Engineer at SugarCRM, presented the following use case:
To build out that integration, the SugarCRM developer proposed the following system:
This consists of an integration service which allows each user from any CRM instance to access all cloud services in use by all CRM instances, even if a user does not have accounts in every instance.
How would this particular use case get done? Jelle introduced Cloud Identity Services, with limited availability for Sugar Cloud customers via a Beta program.
Cloud Identity Services includes the following features and enhancements:
As developers of Sugar integrations, we are very excited to see and use Cloud Identity Services in our business solutions. We would also like to note that this service was announced at SugarCon 2018, SugarCRM’s annual event.