W-Systems joins SugarCRM! Read Blog
In this webinar, we showcased Sugar Serve’s customer support platform that has everything you need to create outstanding customer experiences, from easy at-a-glance dashboards to robust self-service portals.
Thank you to everyone who participated in this meeting! Below is the video recording of the meeting, general notes as well as the questions & answers.
If you have questions about Sugar Serve, please feel free to contact us.
Sugar Serve is an innovative customer service center platform for multichannel case management and customer self-service. With Serve, companies can:
The Service Console is included with Sugar Serve out-of-the-box.
Once a customer logs in, they immediately have access to their Cases, both Open and Closed, Bugs, and to the Knowledge Base, as you can see below:
The Support Portal can be customized through Sugar’s settings and via code and it can be themed to match your corporate brand. SugarCRM is also working at extending the configurability of the Portal to include custom modules from your Sugar instance.
Yes, that will be coming in the next Sugar release. Meanwhile, we can help you customize the Portal - just leave us a message here and we will work with you to find a solution for you.