On June 5th, we had our GoldMine User Group, where we showed how to use GoldMine for customer service and support.
Thank you to everyone who participated in this meeting! Below is the video recording of the meeting, general notes as well as the questions & answers.
Still have more questions about GoldMine? Feel free to reach out to our team here.
For existing customers running an older version of GoldMine you now have 2 options:
GoldMine’s Training Center is divided into four different sections:
Q: How do users see their cases when they are on the road?
A: Many of our GoldMine clients are using wMobile, which is a very easy-to-use product.
wMobile is tied to your GoldMine system in real time and you can see your open cases and access them with a single click. You can see the same information that you see in GoldMine as everything is viewable on your mobile. You can reassign, resolve or escalate cases or even create new ones and assign them to any of your records.
Everything you do regarding Cases in the application, you can manage from a user perspective through your wMobile interface with your GoldMine system.