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We may be working from home during this time, but we're keeping our commitment to quality and professionalism. With wMobile, GoldMine users can access their database from their desktop computer, tablet, or phone.
Thank you to everyone who participated in this webinar! Below is the video recording of the meeting, general notes as well as the questions & answers.
Still have more questions about GoldMine? Feel free to reach out to our team here.
From a Recent GoldMine Announcement:
Starting in June, major email server hosts including Google (G Suite & Gmail - June), AT&T, and Microsoft (for Office 365 & Exchange Online* - October) will change how they handle end-user authentication for POP/SMTP/IMAP protocols. The change ends support for the basic authentication currently allowed and creates a more secure connection.
If you use GoldMine to send and receive emails, you will need our software update that supports the more secure authentication (OAuth) protocol. The update will be included in the 2020.1 release slated for June. Only customers entitled under a current support/maintenance agreement are able to download the update. Please renew your maintenance to receive this update and subsequent hotfixes to avoid any delay. We will provide notice as soon as it is available.
This important update will improve security of your email platform connection. Please be prepared to install this update. We will post updates to the community as they become available. You may also post questions to this post and we will respond.
There is a plan to re-serialize, which means when you upgrade you will receive a new serial number.
Customers expired 1-36 months:
New Upgrade Policy for Premium Edition Customers expired over 3 years:
Not too long of a wait! We are anticipating that it will be sometime in Q2.
No, you do not need to purchase new licenses, although there is a reinstatement fee. If your license has expired more than 30 days ago, the reinstatement fee is a little bit more.
Typically the maintenance fee is $59/user/year and that entitles customers to all the updates within the maintenance period, registration for our free webinar training on wMobile Phone and wMobile Desktop, and it also includes limited text support, but we don’t cover migrations and installations.
Yes, it does! There is a method for end-users to switch between different contact sets.