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Webinar: Document Merge in wMobile Desktop for GoldMine Register

GoldMine Remote Work Options with wMobile

by Roxana Rangu on April 22, 2020

5 minute read

We may be working from home during this time, but we're keeping our commitment to quality and professionalism. With wMobile, GoldMine users can access their database from their desktop computer, tablet, or phone.

Thank you to everyone who participated in this webinar! Below is the video recording of the meeting, general notes as well as the questions & answers.

Still have more questions about GoldMine? Feel free to reach out to our team here.


  • Recap of Last User Group Webinar
  • GoldMine News Roundup
  • GoldMine Resources & Training
  • Feature Topic – GoldMine Remote Work Options with wMobile
  • GoldMine Q&A Session

Last User Group Meeting

October 2019: GoldMine Project Manager: What You Need to Know

GoldMine Releases

GoldMine Premium Edition 2019.1

  • Compatibility
    • Microsoft Windows Server 2019
    • Microsoft SQL Server 2019
    • Microsoft Office 2019 (32 bit; does not include App Store versions)
  • Upgrade of Redemption library
    • The Redemption library was updated to version 5.20
  • Upgrade of Add-in Express
    • Add-in Express was updated to version 9.3.4641
  • GoldMine Web Import Script Generator now utilizes secure HTTPS connection
  • Ability to create service tickets from GoldMine Web 
  • Release Notes

GoldMine Critical Update

From a Recent GoldMine Announcement: 

Starting in June, major email server hosts including Google (G Suite & Gmail - June), AT&T, and Microsoft (for Office 365 & Exchange Online* - October) will change how they handle end-user authentication for POP/SMTP/IMAP protocols. The change ends support for the basic authentication currently allowed and creates a more secure connection.

If you use GoldMine to send and receive emails, you will need our software update that supports the more secure authentication (OAuth) protocol. The update will be included in the 2020.1 release slated for June. Only customers entitled under a current support/maintenance agreement are able to download the update. Please renew your maintenance to receive this update and subsequent hotfixes to avoid any delay. We will provide notice as soon as it is available.

This important update will improve security of your email platform connection. Please be prepared to install this update. We will post updates to the community as they become available. You may also post questions to this post and we will respond. 

There is a plan to re-serialize, which means when you upgrade you will receive a new serial number.

Expired Maintenance Options

Customers expired 1-36 months:

  • No changes to the existing maintenance policy (standard reinstatement rules apply)

New Upgrade Policy for Premium Edition Customers expired over 3 years:

  • Customer buys “Get Current” upgrade and will receive the most recent serial number
  • Pricing is: 
    • 35% discount for 3 years ($451.75)
    • 35% discount for 4 and more ($451.75)

GoldMine Resources

GoldMine Resources by W-Systems

GoldMine Remote Work Options with wMobile

GoldMine User Group Q&A

When will the new phone UI be available?

Not too long of a wait! We are anticipating that it will be sometime in Q2.

If I have an expired maintenance for wMobile, do I have to purchase new licenses?

No, you do not need to purchase new licenses, although there is a reinstatement fee. If your license has expired more than 30 days ago, the reinstatement fee is a little bit more.

Typically the maintenance fee is $59/user/year and that entitles customers to all the updates within the maintenance period, registration for our free webinar training on wMobile Phone and wMobile Desktop, and it also includes limited text support, but we don’t cover migrations and installations.

Does wMobile support multiple database sets of GoldMine?

Yes, it does! There is a method for end-users to switch between different contact sets.

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