Get a SmartStart: You Fought For Your Customers. How Will You Keep Them?

by Sarah Friedlander Garcia on May 5, 2017

3 minute read

On April 27th, we had our SmartStart webinar where we showed our best practices on how to use CRM software to help your sales team effectively service existing accounts.

Thank you to everyone who participated in this webinar. Below is the video recording, slide deck, and Q&A.

If you have questions about the CRM tools that we demonstrated during our presentation, feel free to contact us.

Agenda

  • About W-Systems
  • Use CRM to Help Your Sales Team Effectively Service Existing Accounts including:
    • Account Planning
    • Cross Selling
    • Interaction Cadence Management
    • Territory Mapping
    • Customer Service
    • Case Management
    • Referral Management
    • Email Analytics
  • Q&A

Slide Deck

Questions & Answers

What is the cost of the CRM tool (Sugar)?

Any CRM tool could work with this. SugarCRM has a cost of $480 per user per year ($40 per user per month).

For small companies, can they share the Sugar user? 

Yes. You can share a user. A user is just a login. You could conceivably create users, such as Sales, Customer Service, etc... There is a minimum of 5 licenses in a SugarCRM purchase. If you're a single person organization then probably Sugar is a little bit of overkill, and there are other products that work well. If you're five or more, Sugar does a great job, but in any case, you can always share accounts. That's not a problem.

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