W-Systems joins SugarCRM! Read Blog

Get a SmartStart: Are Your Customer Conversations Your Best Kept Secrets?

by Sarah Friedlander Garcia & Paul Scondac on July 28, 2017

3 minute read

On July 20th, we had our SmartStart webinar where we demonstrated how to create one single place to capture your organization's interactions with customers and prospects.

Thank you to everyone who participated in this webinar. Below is the video recording, slide deck, and Q&A.

If you have questions about the CRM tools that we demonstrated during our presentation, feel free to contact us.


  • About W-Systems
  • How to establish a full 360-degree view of your organization's relationships by quickly logging:
    • Emails
    • Calls
    • Meetings
  • Q&A

Slide Deck

Questions & Answers

Can you access this information and edit from mobile devices?

Yes, most modern CRM systems come with a mobile client, including Sugar. Whether you have an iOS and Android phone, you can get the SugarCRM Mobile app and access your Sugar instance and have real-time access to all of your data. You can create interactions, look up information that's in the system, and it has a mobile-friendly interface.

What is the history behind the name “SugarCRM” and “Sugar”?

Inevitably, we get that question. When SugarCRM was founded about ten years ago, one of the founders was an avid mountain biker, and he had a Gary Fischer Sugar bike. When they came up with the business plan, after they just came back from a good mountain-biking ride up in Marin County, they decided to call it SugarCRM. We get a lot of jokes about Sugar, "being sweet," but that's the story of how SugarCRM came to be.