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The weather may be starting to cool off, but the SugarCRM ecosystem is heating up.
In this session, we summarized all of the latest SugarCRM news for you, without any filler or fluff.
Thank you to everyone who participated in this meeting! Below is the video recording of the meeting, general notes as well as the questions & answers.
If you have questions about Sugar, please feel free to contact us.
July 2019: Business Analytics for Sales & Marketing
SugarCRM 9.1 has the following updates for Enterprise:
Release Notes: Summer '19 (9.1)
SugarCRM Mobile 9.0 added the ability to use the Comment Log field on mobile views.
The latest Sugar Market release includes a rebranding, plus several feature enhancements:
Release Notes: Sugar Market Update for July 31, 2019
SugarCRM announced that support for the IBM Notes Plug-In will end on August 30, 2020.
SugarCRM has officially released the version 2.7 of the Sugar plug-in for Microsoft Outlook. It includes a new silent uninstall feature.
Sugar Resources by SugarCRM
Sugar Resources by W-Systems
Sugar University has gone through a small revamp and now has divided its training into three major sections:
Absolutely. Hint and Customer Journey are still part of the Sugar ecosystem and will continue to be so for a long time. Hint is continually harnessed into Sugar’s No-Touch Entry CRM philosophy.
Having a client on all three platforms is Sugar’s goal, so based on the use case, any sales item is debatable. We believe that if somebody is in the market to do that, Sugar would definitely be open for negotiation.
Here at W-Systems we are still Act-On users, although we might be switching to Sugar Market at some point. Our marketing team is experienced with both platforms, and we believe that whatever product fits your needs right now, it’s the product that we recommend you use.
If you use Enterprise on SugarCloud, you probably already have been moved to Sugar Sell. One of the key initiatives that Sugar has is to get as many of their customers off-premise — if the use case allows it — and into the Sugar Cloud, where they’ll be on the Sugar Sell platform.
They still have and will continue to support Sugar Enterprise, which is the On-Premise version of Sugar.
If you’re in the Tile View today and you drag a tile from Open to Closed and there are required fields on Closed, it doesn’t prevent you from doing that. We know there’s a bug that has been reported, but we suggest reaching out to us directly and we’re happy to get that into the bug fix and get you on that alert with Sugar.
At the moment, wActivities is available not on mobile, but it is on our roadmap for Q4 of this year.
On-Premise version 9.0.1 is the Sugar Sell platform. If you’re in the Sugar ecosystem today and you have not been upgraded, and you’re not on the roadmap to be upgraded either, you should reach out to us.
Sugar’s current schedule is four releases a year for Cloud (fall, winter, spring, and summer), so this fall should be the next Sugar Sell release.
Enterprise, which is the On-Premise version of Sugar, gets one update per year, which is a rollup of SugarCloud’s four-yearly releases
Projects, the legacy module that is currently in Sugar, is still there. It’s usually something that we either extend or create a custom module to address.
It’s important to point out that with Sugar Sell, you still can create custom modules.
Customer portals are part of Enterprise and they’re in the process of remaking, but we are not aware of any customer portal mobile app in development.
Yes. Sugar Professional and Sugar Enterprise are going to continue to be supported platforms for On-Premise.