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What could be better than the ability to boost your company's social media presence and become the master of your Facebook page directly within Sugar? Addoptify's new Add+ Facebook Connector allows you to improve online engagements, strengthen your social media profile and increase social reach and brand awareness right within Sugar.
To facilitate great customer service, you need to be constantly aware of customer interactions on Facebook and posts can easily be drowned in the crowd. With the Add+ Facebook Connector, you get an overview of all posts from your Facebook and can add several Facebook pages to the same Sugar account. By clicking on the post, you can see all former interaction with the user in the dashlet panel and comment, like and delete posts directly in Sugar.
You can create a case from the post to make sure the request will be solved immediately, all without having to leave your Sugar instance. When creating a case you can easily direct the request to the right person and see the progress to inform the user immediately after solving the request.
The Add+ Facebook Connector is compatible with all editions of Sugar (Professional, Corporate, Enterprise and Ultimate) from versions 7.6 on up.