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Enhance Customer Relationships with TrustSphere

by Roxana Rangu on July 16, 2020

3 minute read

TrustSphere delivers your prospect and customer communications analytics and allows you to view your organization’s level of engagement at a glance in Sugar.

Thank you to everyone who participated in this meeting! Below is the video recording of the meeting, general notes as well as the questions & answers.

If you have questions about TrustSphere or Sugar, please feel free to contact us.

What is TrustSphere?

TrustSphere provides previously unavailable levels of insight into the true activity between your organization and your customer/prospects.

By analyzing email and voice interactions (never the content, just the interactions) and then automatically pushing the resulting analytics into Sugar, the entire sales management process is transformed.

Enhance Customer Relationships with TrustSphere

Enhance Customer Relationships with TrustSphere Q&A

What is the cost of TrustSphere?

TrustSphere is $15/user/month with a minimum of 10 users.

Where is the data stored?

TrustSphere includes TrustVault, a service that logs your email metadata. Note that TrustVault does not access attachments, subjects, or email content. The data that’s stored pertains to email senders and receivers, and the send dates.

We don't email from Sugar. Does this work if we utilize Outlook to email? If so, what version of Outlook?

TrustSphere works with Microsoft Exchange and Office 365 for both On-Premise and Cloud. It doesn’t matter what client you use to send emails from since the messages get router to your exchange server to capture contacts that are not in Sugar and display them. TrustSphere is client agnostic, therefore it doesn’t matter what client or device you send emails from., As long as it’s being funneled to the exchange server, you can capture it.

Can we trial this?

If you’re interested in a trial, feel free to reach out and we can discuss your use case.

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