Click-to-Call Plugin is Released

by Amanda Anderson on July 20, 2011

W-Systems Releases Universal Click-to-Call Plugin for SugarCRM.

W-Systems' Click-to-Call plugin enables users to dial out of their SugarCRM system with a simple click of the mouse. Once the plugin is downloaded in Sugar, all phone numbers will be hyperlinked and activated for Click-to-Call. When a user clicks a phone number, their phone will ring and automatically bridge to the number clicked in Sugar.

 Universal Click-to-Call Plugin

W-Systems uses the power of Twilio to bridge the calls together. Twilio is a cloud-based communications platform for voice, conferencing, and SMS applications.

The product is now available on the W-Systems website or SugarExchange as a free downloadable module. The service charge is on a pay by month basis with ramping minute bundles to choose from. 

W-Systems is currently offering a FREE TRIAL of the Click-to-Call plugin. The first 25 minutes are free with the purchase of any size package. The packages start as low a $10 per month for 250 minutes and unlimited user access.

Some future features and extensions of the Universal Click-to-Call plugin for SugarCRM will include:

  • Outbound and inbound SMS text messaging
  • Phone number recognition for automatic access to password-protected conference calls
  • Screen pops of contact records when inbound callers dial a user’s office desk phone number

If you have any questions contact us here.  

** UPDATE (5/19/2015)

W-Systems has decided to discontinue its Click-to-Call Plugin for Sugar. We have found that most customers prefer a custom integration for click-to-call rather than pay monthly for usage. We will still offer this as a custom project which is paid as a one-time development and implementation fee. Contact us today to learn more or to request a quote.

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PRODUCT: SugarCRM

AUDIENCES: Administrators End Users