W-Systems joins SugarCRM! Read Blog

Automatic, Predictive Revenue Insight with Sugar Discover

by Roxana Rangu on May 20, 2020

5 minute read

Sugar Discover is changing the way sales teams operating with its time-aware metrics and AI-powered funnel analytics. In this webinar, Jake Cornelius, Sr. Director of Product Management from SugarCRM,  joined us to give you the inside scoop on Sugar Discover.

Thank you to everyone who participated in this meeting! Below is the video recording of the meeting, general notes as well as the questions & answers.

If you have questions about Sugar, please feel free to contact us.


  • Recap of Last User Group Webinar
  • W-Systems Sugar Release Roundup
  • SugarCRM and W-Systems 
  • Feature Topic – Sugar Discover
  • Q&A

Last User Group Meeting

March 2020: Exclusive W-Systems Chat with SugarCRM CEO, Craig Charlton

News Roundup

Sugar Releases: Q2 2020 (10.0)

  • Sugar Sell
    • Tile View for Leads
  • Sugar Serve
    • Quick-Create Cases
  • Sugar Professional/Enterprise
    • Record View Enhancements

Sugar Release RoundUp: Sugar Q2 2020 (10.0)

Release Notes: 

SugarCRM Launches Sugar Integrate

Sugar Integrate provides pre-made integrations to over 200 business applications and growing, helping customers fulfill integration needs more efficiently and accelerate business benefits.

  • Launch integrations faster
  • Reduce complexity
  • Keep up with Change
  • Simplify migrating to Sugar

Learn More

Sugar Releases: Sugar Mobile 20.0

Sugar Mobile 20.0 includes the following new features and enhancements:

  • Product Catalog filters
  • Generating quotes from revenue line items
  • Creating opportunities from quotes
  • Relating records to logged calls
  • …and more!

Release Notes:

Sugar Releases: Sugar Market 13.24

The latest Sugar Market releases include new Standard Reports and a new version of the Sugar Market for SugarCRM Connector for Sugar 10.0.
Release Notes

SugarCRM Resources

Sugar Resources by SugarCRM

Sugar Resources by W-Systems

eBooks and White Papers

  • See all of our eBooks and White Papers on one page.
  • Recent eBooks and White Papers include:
    • Your Sales Lead Process is Half-Baked. Learn a Better Way.
    • The Dynamic Duo: SugarCRM + Act-On Marketing Automation
    • Best Practices for CRM User Adoption
    • 50 Things Your CRM Should Tell You About Your Customers
    • Solving the Sales-Marketing Conundrum
    • Customer Interactions: Your CRM's Hidden Gold

Sugar University Training

Sugar University has gone through a small revamp and now has divided its training into three major sections:

Automatic, Predictive Revenue Insight with Sugar Discover

Sugar User Group Q&A

Can I use Sugar Discover with other Sugar products?

Yes. We currently provide an out-of-the-box experience geared towards revenue and pipeline management, i.e. opportunity analysis. We can also enable you to build custom solutions on top of any other data that’s inside of SugarCRM, but it is more of a custom engagement.

Later this year we will be providing the same out-of-the-box experience for Sugar Serve, and probably by the first half of next year, we will provide out-of-the-box support for Sugar Market.

How long does it take to deploy Sugar Discover?

It takes 1-2 weeks based on the complexity of your use case. We typically kick things off with a discovery call to learn more about your use case and what data you what to send to Sugar Discover.

Do you offer any sort of trial?

Absolutely! Contact the W-Systems sales department, give us a little background on your use case, and your interest in Sugar Discover, and if it looks like the right fit and right opportunity, we’re more than happy to conduct a trial. You will get to test the system for about a week, provide feedback and if everything looks good on your end, we can move your trial to an actual subscription.