Archive for November 2009

CRM User Acceptance and the Importance of Training

by Bill Harrison on Nov 2, 2009

This post looks at training and orientation and why they are so important to overall CRM success.

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Check Out The Texas Tribune

by Bill Harrison on Nov 3, 2009

W-Systems has been working with the Texas Tribune on a Customer Relationship Management strategy over the last couple of months.

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Date Is Set For First Meeting of the Lone Star SugarCRM User Group

by Bill Harrison on Nov 5, 2009

W-Systems has had a key role in organizing a SugarCRM User Group in Texas and we have scheduled our first meeting for Monday November 16th at 6:30 pm.

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Getting Managers to “Live in the System”

by Bill Harrison on Nov 12, 2009

Here at W-Systems we use the phrase "living in system" when describing a customer whose employees rely on their CRM system daily for their work activities.

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