Archive for June 2009

Executive Buy-in: Some W-Systems Examples

by Bill Harrison on Jun 2, 2009

Today let's look at an example of a W-Systems customer that faced executive buy-in issues and ultimately overcame them.

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Designing CRM Systems for User Acceptance

by Bill Harrison on Jun 15, 2009

In an earlier post, we discussed why CRM user acceptance is still a problem. Today, we'll detail the second of these reasons: user-oriented design.

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