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While popular opinion might suggest the future of client engagements rest in digital channels (email, SMS, chat) and asynchronous forms of communication, the fact remains that voice-enabled options still lead the way if the ultimate goal is to move a lead through the sales cycle or satisfy a complex service inquiry by quite a bit.
Not a believer?
Introducing 3CLogic’s voice enabled Insides Sales solution leveraging SugarCRM but allowed via Amazon Alexa using 3CLogic’s CTI and Call Center platform. It’s a simpler way to provide customized customer engagements while extending the size of your sales or customer support teams. Now that’s a superpower!
Help put 3CLogic on the main stage at SugarCon 2017 by voting for them to win in the "Crowd Pleaser". To do this click "Like" on the SugarCRM Community page. Please note, you will need to be logged into the Sugar Community to vote.
This article originally appeared on the Sugar Community Blog.