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Alexa, What’s Happening at SugarCon?

by Paul Scondac on August 28, 2018

4 minute read

With SugarCon 2018 fast approaching, we thought it would be a good idea to highlight the hot topics that will be presented in Las Vegas. Read on to get a glimpse of the sessions on how to transform your business and prepare for the future of CRM.

SugarCon 2018 in Las Vegas, on 10 - 11 October. Organized by SugarCRM.

Session #1: CRM as Simple as Asking Alexa

As trends like machine learning and Internet of Things (IoT) converge with CRM, it is natural to expect our business applications to offer similar user experiences to devices and systems we use in our personal lives today, such as Amazon Alexa or Google Home. The benefits of having a dialog with a “smart” CRM system are many, including enhanced productivity and greater insights along the customer lifecycle.

This panel discussion brings together industry experts to reveal how solutions like Sugar can reveal pipeline insights and prospect recommendations as quickly as asking Alexa to play Despacito.

Session #2: Navigating Data Privacy

In light of increasing consumer demand for data privacy rights and data privacy regulations such as GDPR, SugarCRM has implemented a new set of features that enable their customers to efficiently and effectively comply with data privacy regulations within Sugar. Learn how you can manage data privacy activity such as consent, double opt-in and data subject rights such as the right to be forgotten. You will also find out how SugarCRM manages and protects data for Sugar On Demand customers, along with business process changes in light of GDPR.

Session #3: Lessons in Sales Management - A Practical Approach for Building Great Sales Teams

Out of 4,000 US colleges, fewer than 100 have courses on professional selling. As a result, learning proper sales management often means learning on the job. Join Juan Herrera, Chief Sales Officer at SugarCRM, as he reviews the strategy for building and leading high performing sales teams. These are best practices derived over the past 20 years leading sales teams at companies like Siebel, Oracle, SAP, and SugarCRM.

This year’s SugarCon will take place in the Entertainment Capital of the World - Las Vegas, on October 10 - 11. If you’re attending, make sure to stop by our booth!

About SugarCRM

Sugar’s robust suite of customer experience solutions is changing the game for organizations everywhere. At the heart of Sugar's fully integrated platform is a simple and consistent experience — one that’s tailored to each user’s unique needs and ways of working across any device. It’s how two million users are already closing deals faster and creating customers for life, without spending countless hours digging for data.

Learn More About SugarCRM

About W-Systems

W-Systems delivers sales and marketing solutions on a foundation of CRM to help customer-facing teams increase revenue and solve business problems. With over two decades of industry experience, we help organize information, create efficient processes and measure results.

W-Systems provides solutions around CRM including Marketing, Document Automation, Business Intelligence, Communications, and Cloud Computing. We are Certified Partners of top vendors including SugarCRM, DocuSign, AWSAct-On, GoldMine, and Amazon QuickSight.

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