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Subscription opportunities usually involve several calls, meetings, reminders, and time, but Sugar Sell’s Renewals Console can help your sales representatives follow through with all their renewal opportunities, contributing to higher levels of customer satisfaction and ROI.
Keep reading below to find out how the Renewals Console will help your sales reps to master the sales process, especially for subscription-based businesses.
Sugar Sell’s Renewals Console gives you all the information and features that you need to efficiently manage subscription renewal opportunities.
The Console's Accounts tab packs information about the customer, such as Account name and industry, a short description of the subscription, a starting date for the next subscription renewal, and more.
Clicking on any account opens multiple panels that offer access to more information about the contacts, opportunities, quotes for the account, the account's active subscriptions, comments of the assigned sales representatives, and interaction history (Meetings, Emails, Calls, and Notes).
All these panels enable your sales representatives to clearly understand their customer interactions and allow them to make informed decisions.
The Products Catalog dashlet in the Quotes module features clickable renewable items that can be easily added to Quotes, facilitating the quote-creation process for subscription-based products or services. Next time when a customer renews their subscription, you can create a quote in just one click.
The Product Catalog with clickable renewable items can also be used in the Opportunities module in Record View for enhanced interactions between sales agents and prospects.
All companies base their sales strategy partially on upsell opportunities, and the Console’s Opportunities tab offers just the right tools to help them make informed decisions. Here, you’ll find listed out opportunities, with a color-coded short description, depending on their stage in the renewal pipeline.
Clicking on any opportunity will open similar dashlets to the ones that open when clicking on an Account record in the Console.
Once a renewal is closed, the Renewals Console will automatically add a future deal to the renewal pipeline, so you always know the approximate revenue for each month and never miss a chance.
The Console’s Overview tab features four dashboards that give your sales representatives enough information to make contextual decisions and calls.
The Planned Activities dashlet helps you get a glimpse over your current and upcoming meetings and calls, while the Pipeline dashlet offers an exact visual representation of your company’s renewal pipeline, broken down into different sales stages and prospected values for each sales stage.
Take a quick look at your Active Tasks dashlet to better plan and organize your workday. The dashlet offers quick access to current or upcoming tasks, but it also lets you update your To-Do list on the fly.
On the Top 10 Sales Revenue Line Items dashlet, you have a visual representation of your ten most profitable potential deals for the chosen time interval (This Quarter, Next Quarter, This Year).
Although revenue generation is your sales team's primary duty, you can empower them to drive higher customer satisfaction levels. The subscription renewal process can be frustrating for the client unless effective automation and management systems are in place. Poor subscription renewal management can drive away clients from continuing their collaboration with your company. However, Sugar Sell's Renewals Console intelligent dashlets, integration management tools, and automated processes will help you hit your company goals.
Need more insights into how you can use the Renewals Console for accelerated sales and better CX? Get in touch with us, and we’ll help!