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2019 Sugar Product Roadmap

by Paul Scondac on May 1, 2019

5 minute read

Warning! You are about to see an exclusive preview into the 2019 SugarCRM Product Roadmap, with Samer Baroudi, Director of Product Marketing from SugarCRM.

Thank you to everyone who participated. Below is the video recording, and Q&A.

If you have questions about Sugar and would like an individual demo, feel free to contact us.


  • Recap of Last Webinar
  • SugarCRM and W-Systems Announcements
  • Feature Topic - 2019 Sugar Product Roadmap
  • Q&A

Questions & Answers

Will the comment log be added to the Contacts Module?

Absolutely—in fact, you can add the Comment Log field to Contacts now if you’re using Sugar 9. If you’re an administrator, all you need to do is add the Comment Log to the Contacts layout, since the field already exists in the module.

Looking at the product roadmap slides, what is the difference between "Now", "Next", and "Future"?

“Now” refers to features coming to Sugar Summer ‘19, which is due for release in July. “Next” refers to content coming out in a 3-9 months timeframe. “Future” includes features currently being researched and planned for release in a 9-18 months timeframe.

Why does Sugar advise its customers to select a Sugar partner for training and customizations?

SugarCRM offers a wealth of training sessions and product resources, including the Sugar University and the Sugar Support Site. With that being said, SugarCRM does leverage their partners, such as W-Systems, to help customers get onboarded and go beyond Sugar’s out-of-the-box features with customizations and additional configuration.

Can the performance improvements in Sugar 9 be quantified?

Yes. There is a great article written by Matt Marum, SugarCRM’s Director of Product Management. In it, Matt demonstrates how Sugar’s API performance is significantly improved compared to Sugar 8.

Can you give more detail about the new reporting interface?

Over the past year, SugarCRM has added over 110 out-of-the-box reports in Sugar and over 60 report chart dashlets ranging across all Sugar modules. The new reporting interface should streamline the report building process, and include new ways to visualize your reports’ data.

In relation to GDPR, will Hint be updated to work in the EU soon?

GDPR and data privacy regulations are continuously evolving and SugarCRM’s goal as an organization is to deliver the richest information they can around prospects and contacts while making sure to respect personal privacy, and SugarCRM is looking into applying the same data privacy concepts to their Hint service.

When does the Summer ’19 release come out?

Sugar Summer ‘19 is planned for release in July 2019. We’ll share more information with you as we get close to that date.

Is there a way to improve email deliverability rates on emails sent from Sugar?

We recommend reaching out to us and we will help you address this issue.

Is there any work being done to bring back themes as we had in older versions of Sugar?

We don’t have anything to share at this moment, but if you’re looking to update some visual elements of Sugar’s interface, including the Navigation Bar’s color and logo, we recommend taking a look at our customization for Sugar. If you’re interested to use it in your Sugar instance, reach out to us and we will get back to you as soon as possible.

When will Collabspot be available for Office 365?

We can’t share a release date at the moment, but SugarCRM is heavily invested in updating Collabspot to support Office 365.

Do we purchase Collabspot through Sugar or through Collabspot?

As you may know, Collabspot has been acquired by SugarCRM, and is now directly delivered and supported by SugarCRM.

For the investment in Marketing Automation that is being made this year by SugarCRM, will this be something you are building out in the platform or will you be partnering with another company?

SugarCRM is looking to deliver Marketing Automation to its customers by way of an acquisition. We can’t share more details beyond that at the moment.

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