SugarCRM


A Powerful Next Generation CRM Platform

Sugar is an affordable and easy to use customer relationship management (CRM) platform, designed to help your business communicate with prospects, share sales information, close deals and keep customers happy. Thousands of successful companies use Sugar every day to manage sales, marketing and support.

SugarCRM is accessed through your web browser, your phone or tablet from anywhere.  No software installations or servers needed.   Every part of SugarCRM is customizable to fit with any industry or business model.

As an open source, web-based CRM solution, Sugar is easy to customize and adapt to your changing needs. Ideal for small and medium-sized companies, large enterprises and government organizations, Sugar can run in the cloud or on-site.

W-Systems Knows SugarCRM

As a Top 10 North American SugarCRM partner we have deployed SugarCRM to more than 200 organizations in every industry and geography.   We are business analysts and developers and we love to make SugarCRM fit your organization like a glove. Put us to the test, we love a challenge.

Visit our SugarCRM Blog

We publish a wealth of tips, customization examples and reviews of useful tools that work with SugarCRM.

SugarCRM Blog

Product Capabilities

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CRM for the Individual

We're putting the "i" in CRM and empowering people at all levels of an organization to better understand and engage with customers. Check it out for yourself!

Meet SugarCRM Version 7

We welcome the brand new SugarCRM with a revolutionary new user interface and powerful capabilities.  This is the next generation CRM.

Real Time Pipeline and Sales Forecasts

Sell on time with real time, personalized access to every deal in the pipeline. Track early indicators and changes affecting your pipeline so you can stay ahead of your forecast, spend time where it counts, and meet your sales targets.

Sales Analytics

Sell smarter. Sugar’s customizable intelligence panes, reporting, and dashboards provide you with real-time information about your pipeline, progress to quota, key opportunity and account activity, and rep performance. Sugar reports and dashlets can be personalized for every user, on every screen, so the sales professional is always armed with the selling and customer insight they need to drive results.

Latest blog entries

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Tutorial: Importing Trade Show Leads into SugarCRM

By Gail Darling | Published on October 21st, 2014

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September 2014 SugarCRM Online User Group Meeting Recap

By Sarah Friedlander Garcia | Published on October 09th, 2014

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Video Tutorial: Managing Contract Expiration Dates using SugarCRM Workflows

By Christian Wettre | Published on September 25th, 2014

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D&B for Sugar

By Sarah Friedlander Garcia | Published on September 17th, 2014

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W-Systems & American Banking Association: SugarCRM for the Banking and Financial Service Industries

By Sarah Friedlander Garcia | Published on September 04th, 2014

Read more >

Product Capabilities

CRM for the Individual

We're putting the "i" in CRM and empowering people at all levels of an organization to better understand and engage with customers. Check it out for yourself!

Meet SugarCRM Version 7

We welcome the brand new SugarCRM with a revolutionary new user interface and powerful capabilities.  This is the next generation CRM.

SugarCRM Version 6 Presentation

SugarCRM version 6 introduced a whole new modern user interface to Sugar users.  Take a look at this webinar reviewing the history and details behind the change.

Sales, Marketing and Customer Service Automation

Lead, opportunity, and account management
Campaign management, email marketing
Case management and incident tracking
Advanced dashboards

Mobile CRM

Sugar Mobile browser for access on any smartphone
Sugar Mobile for Android (native app)
Sugar Mobile for iPhone (native app)

Mobile Client for iPhone and Android

Sell anywhere and stay on top of your leads and opportunities, meetings or calls -- across any mobile device. Move seamlessly between your mobile and desktop app to stay on top of every deal wherever you are.

Real Time Pipeline and Sales Forecasts

Sell on time with real time, personalized access to every deal in the pipeline. Track early indicators and changes affecting your pipeline so you can stay ahead of your forecast, spend time where it counts, and meet your sales targets.

Sales Analytics

Sell smarter. Sugar’s customizable intelligence panes, reporting, and dashboards provide you with real-time information about your pipeline, progress to quota, key opportunity and account activity, and rep performance. Sugar reports and dashlets can be personalized for every user, on every screen, so the sales professional is always armed with the selling and customer insight they need to drive results.

Customer and Prospect Segmentation

Personalize your pitch by identifying key segments of targets and prospects with Sugar's reporting engine. Leverage information captured from multiple channels to focus your marketing efforts on the best prospects. With Sugar you get high personalization with low effort. The result? Improved customer engagement.

Multi Channel and Multi Touch Marketing

Market across channels. Sugar supports tracking of both digital (email and newsletter) and traditional (trade shows, events, radio ads, etc.) campaigns. Sugar also enables you to easily incorporate social promotions and apps into your campaign mix, so you can track the effectiveness of all channel initiatives and messages in a single system.

Stay on your customer's mind. Leverage information on prospect and customer events and activities across your business and social communities to identify relevant, timely opportunities to engage your customers and leads. Nurture leads based on their activity and interest levels across channels so your solution is always top of mind, no matter where your customer is.

Lead Tracking

Align with sales. Effortlessly place actionable insight in the hands of the sales organization. Capture their feedback and ensure only high quality leads flow into the funnel. Coordinate processes for more timely, multi-touch follow up, and monitor the activity of leads throughout the sales pipeline.

360 Degree Customer Interaction and Social Media History

Deliver real insight. Know your customers inside and out with Sugar's 360-degree view of customer activity history. Get the most relevant, up to date customer insight across your business in a single view. Spend more time addressing your customer's requests and less time searching for basic information and entering data updates.

Deliver proactive service. Know what your customers are saying about you across social media channels and take action. Stay current with up to the minute information about key topics across your customer base and route issues into a single agent queue. Leverage your customers’ social voice to build real customer insight across your organization. Sugar is fully Social CRM ready.

Expert Collaboration

Deliver expert service backed by the power of the collective enterprise. Connect to and collaborate with experts in real time across the extended support and technical organization. Get rapid answers, share documents and videos, and collaborate on best practices across the globe in real time.

Case and Defect Management

Deliver on your promises by logging and monitoring your customer cases centrally, allowing for a detailed history of customer requests and alerts as part of every account. Close the loop between engineering and support with integrated bug and case tools. Track the effectiveness of your case and issue handling including response time to ensure customer satisfaction.

Self Service

Deliver options. Decrease support costs by empowering your customers to leverage the collective ecosystem to find solutions and get updates automatically. Enable customers to post questions on Sugar’s cross-device, self-service Portal to get peer and expert advice for faster support.

Configure and Customize

Sugar Studio® lets you rapidly configure the way information is presented in Sugar so it most effectively supports your business processes. Leverage Sugar Studio's powerful WYSIWYG interface to create custom fields, hide unused fields and customize Sugar Logic to create calculated, dependent, and dynamic fields.

Sugar Layout Editor provides you with the ability to tailor the look of each Sugar screen. Edit and rename tabs, change dropdown values, and hide unused modules to ensure Sugar reflects your requirements.

Sugar Logic™ lets you incorporate business logic throughout the user experience. Studio means no need for code-level customizations -- instead use simple drag-and-drop editors and formula builders to design your powerful, dynamic solutions in Sugar.

Sugar Module Builder® enables you to rapidly build custom objects from scratch or combine existing or custom objects into a brand new application. You can quickly leverage existing Sugar objects such as Contacts, Accounts, Cases, and Opportunities to build a new module. Or create an unlimited number of custom field and modules to build new apps, which interoperate seamlessly with all Sugar modules and platform tools. Deploy them to any platform: mobile, browser or your email client.

GlobalCRM

Out-of-the-box support for 22 languages
Multi-currency support

Sync Calendar with Outlook, Gmail, Lotus Notes and More!

To keep track of all your customer meetings and give you a history of your meetings by customer, contact, sales opportunity or support case, Sugar comes with a complete modern web calendar. Using the Sugar calendar also makes collaboration between you and your coworkers easy. If you’re already using a different calendar, the Sugar calendar can integrate with that as well.

Recent Releases

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